Shipping & Delivery Policy

1. Overview

Maya Education and Social Welfare Foundation provides educational materials, resources, and merchandise to support our mission. This policy outlines our shipping and delivery procedures for physical items.

2. Shipping Areas

2.1 Domestic Shipping (India)

We ship throughout India to all serviceable PIN codes. Delivery may take longer for remote areas.

2.2 International Shipping

Currently, we provide limited international shipping for select educational materials. Contact us for specific requirements.

3. Delivery Timeline

3.1 Processing Time

Orders are typically processed within:

• Educational Materials: 1-3 business days
• Customized Resources: 5-7 business days
• Bulk Orders: 7-14 business days

3.2 Shipping Time

Standard delivery times within India:

• Metro Cities: 2-4 business days
• State Capitals: 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-14 business days

4. Shipping Costs

Shipping costs are calculated based on:

• Weight and dimensions of the package
• Destination PIN code
• Shipping method selected
• Order value (free shipping may apply)

Free Shipping: Available for orders above ₹500 within India (subject to conditions).

5. Shipping Methods

5.1 Available Options

• Standard Shipping: Regular delivery via trusted courier partners
• Express Shipping: Faster delivery for urgent requirements
• Registered Post: For documents and lightweight materials
• Courier Services: For bulk orders and valuable items

5.2 Tracking

All shipments include tracking information. You will receive a tracking number via email and SMS once your order is dispatched.

6. Delivery Process

6.1 Address Verification

Please ensure your delivery address is complete and accurate. We may contact you to verify address details before dispatch.

6.2 Delivery Attempts

Our delivery partners will make up to 3 delivery attempts:

• First attempt: Standard delivery time
• Second attempt: Next business day
• Third attempt: After 2 business days

6.3 Failed Delivery

If delivery fails after 3 attempts, the package will be returned to us. You may be charged for re-shipping.

7. Special Handling

7.1 Fragile Items

Fragile educational materials are packaged with extra care and may require special handling charges.

7.2 Bulk Orders

Large orders may be shipped in multiple packages and may have extended delivery times.

8. Delivery Issues

8.1 Damaged Packages

If you receive a damaged package:

• Do not accept the delivery if outer packaging is severely damaged
• Take photos of the damage before opening
• Contact us within 24 hours
• We will arrange for replacement (refunds are not available as per our non-refundable policy)

8.2 Missing Items

If items are missing from your order, contact us immediately with your order number and we will investigate and resolve the issue.

9. Digital Delivery

For digital educational resources:

• Instant download links sent via email
• Access credentials provided within 24 hours
• Technical support available for access issues
• Backup delivery methods available

10. Force Majeure

Delivery may be delayed due to circumstances beyond our control, including natural disasters, strikes, pandemic restrictions, or other unforeseen events. We will communicate any such delays promptly.

11. Contact for Shipping Queries

For any shipping and delivery related queries: